FAQ
What sizes do you offer?
We offer a wide range of sizes for children from newborns to 12years. Please check our size guide for detailed measurements.
How do I know which size to order for my child?
You can refer to our sizing chart which provides detailed information on body measurements and corresponding sizes. If you are still unsure, feel free to contact our customer service for further assistance.
What is your return policy?
We do not accept returns or exchanges due to hygienic reasons.
Do you offer international shipping?
Yes, we ship internationally. Shipping costs and delivery times vary depending on the destination. You can email us at one12.hyd@gmail.com and we will do the needful . Please email us your order and arrange payment directly as this cannot be processed through the website.
How can I track my order?
Once your order is shipped, we will send you a tracking number via email or message. You can use this number to track your order through our website or the shipping provider's website.
Are your clothes made from safe and sustainable materials?
Yes, we prioritise the safety and environmental impact of our products.Most of our brands use sustainable materials while a few do not, but we strive to curate the best, most organic, sustainable options available.Our clothes are made from certified organic and sustainable materials whenever possible.
Can I modify or cancel my order after it has been placed?
We process orders quickly, so we are unable to cancel or modify any orders once they have been placed.
Do you offer gift wrapping options?
Yes, we offer a gift box option for a small additional fee. You can email us at one12.hyd@gmail.com and we will take care of the necessary arrangements . For the gift box option, please email us your order directly, as this cannot be processed through the website.
What payment methods do you accept?
We accept various payment methods including credit cards, debit cards, UPI and others. Please see our payment options page for all available methods.
How often do you restock items?
We restock items regularly. If an item is out of stock, you can often request to be notified when it becomes available again by entering your email on the product's page.